DIYHomesellers.com Privacy Policy

Terms of Use Regarding Your Privacy
DIYHomesellers.com is committed to protecting your online privacy while you use the services provided on our website. We urge you to read this agreement in its entirety so that you will understand all of the practices and procedures that we use relating to your online privacy.

We will not give any information about you to others without your express permission.

Definitions

1.       Cookie- HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts.

2.       Clickstream- Clickstreams, also known as clickpaths, are the route that visitors choose when clicking or navigating through a site. A clickstream is a list of all the pages viewed by a visitor, presented in the order the pages were viewed, also defined as the "succession of mouse clicks" that each visitor makes.

3.       Personally Identifiable Information- is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person.

How Your Information is Collected
DIYHomesellers.com uses forms in which you give us contact information (your name, address, daytime telephone number, e-mail address and etc.) so you can register/subscribe for Services, place orders, request information and support, and make product suggestions. We will then create a purchase order number/customer number for you and if you choose to order from us using a credit card, we will collect your credit card number and expiration date. If you contact us for support, we will keep an internal record of what support was given for three (3) months or until services are rendered. We use your customer information only when it will be important for us to contact you regarding functionality changes to our services, products, our website, new DIYHomesellers.com services/products, and special offers we think you'll find valuable. If you would rather not receive this information, please send us an e-mail to privacy@DIYHomesellers.com.  If we present a co-branded offer with our partners or affiliates, it will be clear at the point of collection who is collecting the information and whose privacy statement applies. For more information on co-branded, sponsor, partner and third-party policy please visit our Terms and Conditions by clicking here.

Cookies
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize web page content based on visitors' browser type or other information that the visitor sends.

How Your Information is Used & Changes to the Policy
We may use third-party ad servers to serve ads that try to bring you offers that are of interest to you; we have relationships with other companies that we allow to place ads on our web pages. As a result of your visit to our site, ad server companies may collect information (cookies) such as your domain type, your IP address and Clickstream information. If you would like more information about this practice and your choices, click here.

On rare occasions, one of our affiliates, partners or sponsors may require us to share your personal information with them. We will only do so with your explicit or permission first or if you have opted-in through one of our services.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our website periodically. DIY-HOMESELLERS.COM ALWAYS RECOMMENDS THAT YOU REVISIT THIS WEB PAGE EACH TIME YOU RETURN TO THE WEBSITE.

When you register or subscribe to our Services you are expressly opting-in to our e-mail list sharing program. This program is specifically designed to aid in the sale of your home or to answer real estate related questions and from time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting and beneficial. If you do not want us to share your e-mail address with other companies or organizations, please let us know by e-mailing us at: privacy@DIYHomesellers.com, calling us at 1-888-DIY-HOME (349-4663) or selecting the opt-out preferences in your user administration area.  If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events.   If you do not wish to receive such mailings, please let us know by e-mailing us at: privacy@DIYHomesellers.com, calling us at 1-888-DIY-HOME (349-4663) or by selecting the opt-out preferences in your user administration area.

Should you wish to opt-out from receiving advertisement e-mails from us in the future you can e-mail us at: privacy@DIYHomesellers.com, calling us at 1-888-DIY-HOME (349-4663) or by selecting the opt-out preferences in your user administration area. You must be able to receive e-mails from us regarding your plan due to the auto-service renewal process (please see Terms and Conditions page for details).

Updating Your Information
As a valued customer of DIYHomesellers.com, you may alter your customer information or opt-out of receiving communications from us and our partners at any time. Below you will find the options for changing and modifying your customer information (profile):

a)       Send an e-mail to privacy@DIYHomesellers.com

b)       Send postal mail to DIY Homesellers, LLC, P.O. Box 91048, Lexington, KY 40555

c)       Opt-out using your user administration area

d)       Call DIYHomesellers.com at (859) 293-4567 or

e)       Fax DIYHomesellers.com at (859) 299-1376 (please include cover page with your information)

Sending E-mails
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "Contact" page, to allow you to contact us directly. DIYHomesellers.com strives to diligently and promptly reply to your messages and provide excellent customer support.

The information you send to us may be stored and used to improve this site, our services and products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.

Security
With respect to security we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Additional Information Disclaimer
As indicated above, we will not share your personal information except with a third-party to assist us in the processing or securing of your personal information or when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the etiquette of the law, or we must comply with a legal process served against our website. We may also need to give out your information if one of our partners requires it, but these situations are rare.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

Service Providers
As an additional security precaution to you, DIY Homesellers, LLC uses a credit card processing company to bill customers for services, products and etc. These companies do not keep, share, store or use personally identifiable information for any secondary purposes.

Contests, Sweepstakes and Surveys
Periodically DIYHomesellers.com will request information from customers and users via contests, sweepstakes and surveys. Participation in these contests, sweepstakes and surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, e-mail and shipping address), and demographic information (such as zip code, age level - you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Privacy Policy Regarding Children
DIYHomesellers.com does not knowingly or willingly collect or solicit personally identifiable information from or about children under the age of 13 except as permitted by law. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information immediately. If you believe DIYHomesellers.com has any information from or about anyone under the age of 13, please contact us at privacy@DIYHomesellers.com.

Referral Policy
If a customer or user elects to use our referral service for informing a friend about our site or a particular property listing, we ask them for the friend's name and email address. DIYHomesellers.com will automatically send the friend a one-time email inviting them to visit the site. DIYHomesellers.com stores this information for the sole purpose of sending this one-time email and also to help build our potential client database. The friend may contact DIYHomesellers.com at support@DIYHomesellers.com to request the removal of this information from our database.

Terminating Your Account and What Happens to the Information
When Your DIYHomesellers.com account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "non-active" status in our specified databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements or Terms and Conditions.

Contacting DIYHomesellers.com
You can contact us by e-mail at support@DIYHomesellers.com or by regular mail at:

DIY Homesellers, LLC
1890 Star Shoot Parkway
Suite 170, - 207
Lexington, KY 40509

privacy@DIYHomesellers.com